Heal Thyself Atlanta Cancellation and Expiration Policy
CANCELLATION & REFUND POLICY
As stated when booking your appointment, your deposit is non-refundable. If you need to cancel or reschedule, please notify us at least 24 hours in advance. Any cancellations or rescheduling with less than 24 hours of notice or no-show appointments are subject to a cancellation fee* amounting from 50% to 100% of the cost of the scheduled service.
*When you agree to pay a deposit over the phone with a credit card, you agree to book your spot. In case of no-call no-show, the deposit is kept. This protects our 1099 contractors who agree to arrive to perform the service, taking time out of their day to arrive for a potential client that could otherwise be spent with other clients.
As per our company policy, the deposit paid by our customers is non-refundable. We understand that unexpected situations can arise, and we do our best to be as accommodating as possible. However, please note that we cannot refund the deposit once it has been paid. We want to assure you that your deposit will remain on your account and can be used towards your next purchase, if it was cancelled in 24 hours window. This means that your deposit will not go to waste and can be used to purchase any of our products or services in the future.This policy is given to the client over the phone during booking time. Additionally, after booking is complete, the client will receive an e-mail re-stating our policy about the deposit.
General Individual Appointments – We require 24 hours notice for cancelling appointments. As a reminder, we will call to confirm your appointment the day before.
Groups / Parties / Multiple Services / Packages: Bookings for groups of three (3) or more individuals, or a total of four (4) or more services must be secured with a credit card. Cancellations must be made a minimum of 24-hours in advance for weekday group bookings and packages or 48 hours in advance for Saturday bookings, otherwise a cancellation charge equal to 50% of the total price for the services booked will be charged to your credit card. Acceptable forms of payment for group bookings include cash, credit card, check or A Time to Spa gift certificates. Gift cards and gift certificates from Spa Finder, Mimis, Salon Wish, Way Spa, and Spa Wish are not accepted for any service. Bookings for private spa events (including deposits and cancellation provisions) are handled in accordance with A Time to Spa’s private event agreement.
Appointment Times:
Clients that arrive after their scheduled appointment time may have their service shortened as a courtesy to other clients. We appreciate your understanding.
Cell Phones and PDA’s:
We strive to keep a peaceful spa atmosphere for all of our clients. So please turn cell phones and other electronic devices off, or switch to the vibrate/silent mode while in the spa. We appreciate it and so will your fellow clients.
Spa Menu:
Service selections and pricing are updated from time to time, and are published in our brochures available at the spa as well as online at our website.
Refund Policy:
Spa Products – If for any reason you are not satisfied with a product you purchased, you can return it within 7 days of the original purchase date for a replacement or refund. You must have a valid receipt documenting that the purchase had been made within the last 7 days.
Spa Services – Heal Thyself Atlanta strives to provide the utmost in customer service and satisfaction with spa services provided. If you are displeased with your spa service, please bring it to the attention of the receptionist at the time of checkout. It is our policy to ensure that all services are provided properly and professionally, and upon approval of spa management, you will be eligible to receive a follow-up complimentary service in order for us to have the chance to “make it right” and please you. We do not provide refunds for spa services or packages; the sole remedy is providing a complimentary follow-up service.
Gift Certificates and Gift Cards
Gift certificates purchased at Heal Thyself Atlanta or online via our website are honored as a form of payment for both regular priced and discounted services and package deals, with the exception of gift certificates purchased online as part of special gift certificate promotions (gift certificate auctions and sales). Terms and Conditions for those gift certificates are further defined below.
TERMS AND CONDITIONS FOR GIFT CERTIFICATES SOLD DURING ALL GIFT CERTIFICATE DISCOUNTED SALES PROMOTIONS
All Gift Certificate purchases are non-refundable and not redeemable for Cash.
Use of gift certificates sold at a discounted price cannot be combined with any other promos or discounts being offered by Heal Thyself Atlanta.
Gratuities are not included in the purchase price (customarily 15-20%).
Gift certificates sold at a discounted price may not be used for product purchases.
Gift certificates sold at a discounted price will not be accepted for payment of the designated service(s) during spa parties or any group bookings for three (3) or more clients, but may be used at at the value of their purchase price for these bookings.
All gift certificates sold during Gift Certificate Promotional Sales will expire as indicated on the gift certificate; thereafter they may only be used at their purchase dollar value.
Any add-ons to spa services will be charged at full retail price per our menu of services.
Services may not be lengthened in time when using a gift certificate sold at a discounted price.
Clients may substitute conventional polish for shellac manicures purchased as a discounted service, however no credit will be issued for the difference in cost.
What if I arrive late? Arriving at your appointment late will simply limit the time for your session. Your session will end on time so that the next client will not be delayed. If you arrive late, it is up to you whether you prefer to receive a shortened session and pay for your appointment spot or reschedule (rescheduling requires another deposit).
If you have a package and you no-show or cancel the same day one of your packages will be used.
Sessions are Non-Transferable and Non-Refundable.
Memberships are based on a minimum of a 3-month contract and expire 6 months after payment.
Gift cards will expire within three years of the purchase date.
The deposit is non-refundable, if you cancel within 24 business hours of your appointment you will forfeit your deposit. If you cancel 24 business hours prior to your appointment the deposit will remain on your account to be used at a later date.
No-shows will be charged the full amount of the service.
PACKAGE EXPIRATIONS
We do not provide refunds for spa packages. Each of our packages carries with them a window of expiration:
Colonics:
Package of 2 - Expires in Four (4) Weeks
Package of 3 - Expires in Six (6) Weeks
Package of 6 - Expires in Twelve (12) Weeks
Package of 10 - Expires in Twenty (20) Weeks
Package of 12 - Expires in Twenty-Four (24) Weeks